Select Page

Dear Shared Services Leader,

We established the HR Shared Services Institute ten years ago on the belief that cost, service and quality should be mutually reinforcing, not counter-balancing. I know this to be true because I’ve experienced it myself, both as an HR shared services practitioner and a consultant to many shared services organizations. You can indeed have your cake and eat it too, if you do it right.

If you believe your HR service delivery model has the potential to deliver greater value at a lower cost but you’re not sure how to make it happen, we should talk. Dramatic improvements in cost, service and quality are possible without compromise. It is our mission to help you achieve that goal.



Jim Scully, Founder


How We Help

Ops Assessments

Let us help you find see and achieve your fullest potential

Service Training

Turn your staff into value-delivering machines

Metrics Dashboards

Stop wasting valuable resources measuring what doesn’t truly matter

Customer Research

Learn from the greatest teachers of all…your customers